Waitrose Wine Direct

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Delivery & Returns
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Charges and options

Delivery options   Price   Timing
Standard delivery
  Free   Within 5 working days (Monday to Saturday 9am-6pm, excluding public holidays).
Next Working Day delivery pre-10.30am
   £9.95   Monday to Friday, excluding public holidays. (Order by 7pm previous working day).
Next Working Day delivery   £6.95   Monday to Saturday 9am-6pm, excluding public holidays.
Order by 7pm previous working day.
Named Day delivery   £6.95   Date of your choice, subject to availability.
Monday to Saturday 9am-6pm, excluding public holidays.

We cannot guarantee delivery within our usual timescales to a small number of remote rural areas. More information on delivery availability and any restricted postcodes.

On rare occasions some items may be delivered outside of the published timed windows (please note: pre-10.30am orders will not be affected).

Add a gift message
It’s easy to add a gift message to your present! Simply choose the delivery type on the checkout page and type your message in the ‘Enter the gift message’ box.


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Multiple addresses
  • If you wish to have items sent to separate addresses, please complete a separate order for each address.
  • In the unusual scenario that you wish to place an order to different people at the same address (for example two people who work at the same company), please complete a separate order for each person.
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    Returns
    We’ve made returns as easy as possible for you. To return or exchange wine, you may do so within 28 days of the date of despatch. It must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition when making a refund. (This does not affect your statutory rights in the event of faulty goods.)

    Whole cases

    Waitrose Wines cannot be returned to Waitrose or John Lewis shops, and must be returned via courier collection (full cases only).

  • Complete our online form including: order number, stock number, the reason for the return and whether you want a refund or a replacement.
  • We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return - free of charge.
  • Click here for our online returns form

    Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

    Breakages

    Please check your delivery as soon as possible after it arrives. If a bottle has been broken please complete our online form and provide details of the breakage.

  • We will email you back as soon as possible.
  • Click here for our online returns form

    If you would like to discuss the exchange or return of any item, please email our Customer Service Representatives or telephone on 0800 188 881 between 7am and midnight, 7 days a week.

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    Further questions
  • When will my products be delivered?
  • Do you deliver or send products outside the United Kingdom?
  • Do we deliver to your address?
  • Are there any places where delivery might take longer?
  • What if I'm not in when you deliver?
  • How long will it take to receive a refund from returned products?

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