Try to find a balance between being too broad or too narrow with your search request. For example: Chardonnay will return many results while New Zealand Chardonnay will return fewer. Search results can be sorted by price to help you find what you need.

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How safe is shopping on waitrosewine.com?
We realise how important it is to securely store any information that you provide. waitrosewine.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. Click here for more information on security and privacy.

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How do I create a waitrosewine.com account?
At the end of placing your order, you’ll have the opportunity to register with us in order to be able to retrieve your details and chosen delivery address/es. (Please note that this does not include your payment card details.) You’ll be asked to set up a password to access your account.

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How do I change my online account information and communication preferences?
If you wish to change or update your online account information (including your email address, password or communication preferences) simply click on `Your account` in the top menu bar or click here to go the `Your account` page. Then simply enter your email address and password and you will then be able to change the details that you originally gave.

If you would like to subscribe or unsubscribe from our mailing list, then go into `Your account` and click on the `Your interests and promotional preferences` link.

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Will I get an order confirmation?
We will send you a confirmation email detailing the exact order received shortly after your order is placed.

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What if only part of my order has arrived?
If you have not received the entire order as detailed in the order confirmation email sent to you, click here to email our Customer Services Representatives or call us on 0800 188 881 between 7am and midnight, 7 days a week.

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If you haven’t received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email using our online form or telephone us on 0800 188 881 between 7am and midnight, 7 days a week.

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Do we deliver to your address?
We deliver to most postal areas in the UK. We don't deliver wine to the Channel Islands.

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Pre-10.30am delivery service is not available for the following postcodes: AB30-39, 41-45, 51-56; BT19-26, 30-35, 38-49, 51-57, 60-82, 92-94; DD1-11; DG8, 9; DL8, 12, 13; EH31-35, 38, 42-46; FK7-21; G84; GY; HS; IM; IP28; IV1- 28, 30-32, 36, 40-49, 51-56, 63; JE; KA5, 6, 16, 18-23, 26-30; KW; KY9-16; LA12, 14-21; ML11, 12; NP16, 18, 25, 26; PA17-49, 60-78; PH; SA45, 47; TD2-3, 10-15; TR21-25, 93; YO21-22; ZE.

Next/named day delivery services are not available on Saturdays for the following postcodes: DD10; IV1, 4-21, 25, 30-32, 36, 63; KW; PA21-23, 25-32, 35, 37, 39; PH19-26, 33, 34.

Next and named day delivery service - weekend ordering For most areas the order cut-off time for a Monday "next day" delivery (excludes bank holidays) will be 7pm on the previous Friday, but for the following postcodes, you'll need to make sure you order by 7pm on the previous Thursday: AB; BT; DD8-11; IV1-20, 24, 28, 30-33, 36,50; JE; KW; PA21-23, 25-32, 35, 37, 39; PH19-26, 33, 34.

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What if I'm not in when you deliver?
Deliveries will usually be made on Mondays to Saturdays between 9am and 5.30pm. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products. Please note that it isn’t usually possible to rearrange delivery to an alternative address once the order has been despatched.

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How long will it take to receive a refund from returned products?
The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given in the instance of incorrect or damaged products.

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To determine the type and version of web browser you use to access the Internet

Scroll down until you see cookies under 'Privacy & Security' and select 'Enable cookies for the originating web site only'.

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How do I use a promotion code?
Add products to your basket in the usual manner then go to checkout. On the screen called "Enter payment method", click on the link called click here if you have a promotion code. Enter your code then click on Use promotion code. The relevant amount will now be deducted from your total.

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