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Customer Service Representative

Welcome to Waitrose Wine Direct Customer Service

Frequently Asked Questions

How do I search for a wine?

What methods of payment do you accept?

How do I check the progress of my order?

How do I use a promotion code?

  

New Customers

•  Getting started
•  Payment options
•  Placing your order
 

Buying Wine

•  Mix your own case
•  Pre-mixed and whole cases
•  En Primeur
 

Wine Information

•  Masters of Wine
•  Vintage Chart
•  Buying Guides
         

Order Information

•  Change or cancel your order
•  Track your order
•  Your purchase history
 

Delivery & Returns

•  Charges
•  Deliveries to multiple addresses
•  Returns
 

Learn More About Wine

•  Grape varieties
•  Wine know-how
•  Food matching
         

Security & Privacy

•  Forgotten password
•  Privacy promise
•  Security policy
•  Update your details
 

Corporate Sales & Gift Vouchers

•  Corporate sales (opens a new window)
•  Buying gift vouchers
•  Using gift vouchers online
 

More About Us

•  About the John Lewis Partnership
•  Contact us
•  John Lewis department stores
   
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John Lewis plc Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England.
Company registration number: 233462. VAT no: GB232457280