Waitrose Wine Direct

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Getting started

Waitrose Wine Direct offers more than 1,200 wines and spirits online, which can be accessed 24 hours a day, 7 days a week. We hope you will find our website quick and convenient and you can trust Waitrose Wine Direct to guide you safely through the online shopping experience as your privacy and security is extremely important to us.

These four features will help make your shopping experience even easier.

  • Home page link: You can get back to our home page at any time by clicking on the Waitrose Wine Direct logo which appears on the top left-hand side of the screen.
  • Navigation bar: The names on the navigation bar near the top of the screen directly under the Waitrose Wine Direct logo are the ‘departments’ of our online shop. Hovering over one of these names provides you with a drop-down menu with further categories within that department. Clicking on one of these names will take you to a new page that contains all sections and products included within it. The menu on the left hand side of the screen gives you more refined options.
  • Search box: The search box is located on the right-hand side of the screen. You can search by wine name or key words such as country, region or the grape variety as well as the 6-digit bin number.
  • Your basket: The number of items in your basket can always be seen at the top of the screen. To see what you have in your basket you need to click the ‘Your basket’ link. When you click on your basket it shows you the quantity, title and subtotal of any product(s) you’ve put into your basket.

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Payment options

We offer various ways for you to pay for your order, including: Waitrose and John Lewis Account Cards; partnership card™; Visa; MasterCard; Delta; Maestro; Solo; American Express; John Lewis / Waitrose gift vouchers and partnership card vouchers. You may use a combination of gift vouchers and any payment card we accept to pay for your order.


Payment Cards

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Placing your order

Once you've found the wines you wish to buy and have added them to your basket, you can begin the checkout process by clicking on the 'Checkout' link in your basket at the top of your screen.
  • You can go straight to checkout to pay for your goods and arrange delivery. You can also opt to register with us so that you can retrieve your details and chosen delivery address/es. (Please note that this does not include your payment card details.) You’ll be asked to set up a password to access your account.
  • If have already registered online with Waitrose or John Lewis, simply enter your email address and password.
  • At checkout, you can review and amend your order details on the Order Summary page
  • When you're ready to complete your order, click the ’place order now’ button and wait for an online receipt. You'll also be sent a confirmation email shortly after placing your order.
If you need help placing an order or have any other questions, please email our Customer Service team or telephone on 0800 188 881 between 7am and midnight, 7 days a week.

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Further questions

  • How can I get the best results from search?
  • How safe is shopping with Waitrose Wine Direct?
  • How do I create a Waitrose Wine Direct account?

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